FAQ

FAQ --- Any questions feel free to ask our customer service

1. What kind payment do you accept?

We accept Visa, Paypal, and Western Union. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any information of your credit card.


2. Why my payment declined?

a. Check the information you put in while doing the payment.
b. Maybe there is not enough money in your card.
c. Cards had bad credit will be declined.
d. Using the wrong card which we can not accept.


3. Questions about Shipment?

a. Shipping time: 4-10 days to most countries.
b. Express delivery with track number: EMS, Ups, DHL and so on.
c. Free shipping on all orders. Our company have good cooperation with delivery company, so free shipping is available. And they offer companies better price, so we can cover your shipping fee.


4. Why did not get the track number after the order have been placed for 2 working days?

the warehouse workers in our company need time to packing for you and send it to the shipping company. What's more, shipping company also need 1-2 days to update the shipping information on line. But our customers will email you the track number as soon as the track number offered.


5. How to choose the size?

Our sizes are standard, you can choose the one you wear a lot. It will fit you well. Click here to choose the right size. By the way, we use euro size.


6. Do I need to pay the Sales Tax?

Customers from Europe or other countries often worry about the taxes. We ship the parckage as gift ,no tax and free delivery.


7. If my cards are unavailable, do you offer bank transfer or paypal?

Yes, we offer western union and paypal. They are safe and faster to finish the orders.
Please email to christianlouboutinsalestore@gmail.com to get our western union information and paypal account.


8. Do the shoes come with red bottoms and original boxes?

Red bottom is the symbol of the CL shoes, professional replica ones look exactly as the genuine ones. They do ship with red dust bags and original signature boxes.


9. Can I pay extra money to ship the orders overnight?

All the international delivery company can not make overnight shipping happen so far. So please order a few days before your big event comes.


10. Will you send us junk mails if we leave you an email?

We promise we never send our customers junk email and always keep customers' information as a secret.


11. When will I get my email replied?

Our customer service try our best to reply your emails within 24 hours on business day. And we also offer live chat on line. If it is an urgent order, you can give us a phone call.